Verified service behavior for expert-led teams

Your standards controlevery agent conversation.

Codeer helps expert-led teams turn approved service judgment into agents that ask the right questions, find the right approved source, and hand off risky cases with context.

Customer asksWrong item. Replacement today?
Expert ruleShip replacement now; collect return in parallel.
Agent actionCollect order ID, confirm address, and hand off exceptions.
  • Finds the right approved source
  • Collects complete intake
  • Routes risky cases
  • Improves from reviewed examples
WHAT THE AGENT CAN DO

What a verified agent can handle.

Start with work your team already understands, then let the agent handle it only inside reviewed boundaries.

Turn vague requests into briefs

Ask the right follow-up questions, collect missing details, and prepare a usable summary before your team steps in.

Find the right approved file or SOP

Locate the matching policy, playbook, product detail, SOP, or expert note, then answer from that approved source.

Prepare the next action

Collect the information needed for booking, quoting, intake, troubleshooting, or follow-up, then move work forward when conditions are clear.

Check work against standards

Review answers, submissions, or decisions against the criteria your experts already use.

Guide teammates through SOPs

Help staff follow decision trees, escalation rules, and approved procedures without waiting for a senior expert.

Route risky cases to a person

Recognize when the verified scope ends, keep the conversation context, and hand off before the agent overreaches.

FIRST WORKFLOW

Start with one repeated workflow.

You do not need to automate everything at once. Start where the question comes up often, the approved standard is clear, and wrong behavior would create rework or risk.

Support questionsIntake and bookingQuote preparationPolicy and SOP guidanceReview against a rubric
How the first launch stays manageableVerified scope first
1

Choose one repeated category

Pick a conversation your team already sees often and can judge clearly.

2

Define what good behavior means

Turn expert expectations into scenarios, boundaries, and handoff rules.

3

Publish only the passing scope

Let the agent serve the verified category while everything else stays routed to a person.

CORE DIFFERENCE

AI you use yourself and AI that serves customers are different problems.

General AI tools work well when an expert is present to judge the answer. Codeer is for customer-facing and team-facing workflows where the agent must follow approved standards without constant supervision.

Using AI yourself
AI serving your customers
Who judges quality
You do, because you can redirect the AI every conversation
The customer may not know what went wrong
When the answer is wrong
Retry, add context, or ask a sharper question
Brand damage, complaints, or operational risk
Control requirement
Low, exploration is often the point
High, repeated behavior must be predictable
Beyond capability
You know when to stop
The agent needs handoff, scope, and safety gates
Go-live process
No launch process needed
Version control, behavior verification, and scope control
With customers, approved behavior matters more than raw capability.
SCENARIO TESTING

Review agent answers before they reach real users.

Codeer turns real situations and approved standards into a case library. Run every agent version against the same cases, then fix the answers that do not meet your standard.

CaseUser situationEvaluatorResult
Policy exception request#14A user asks the agent to approve an exception outside the published policy.Boundary rule0.61 | Needs review
Missing source#15A user asks what the uploaded policy says about cancellation after approval.Source citation0.78 | Revise
Review criteria#16A user asks why their request did not meet the required standard.Criteria match0.94 | Pass
AGENT LIFECYCLE

Build one useful version. Expand only after the next loop passes.

Start with a narrow workflow, test the boundaries, publish the stable scope, then use real feedback to decide what belongs in the next version.

1

Build v1

Draft one workflow the team already knows well.

2

Test

Run core, boundary, and fallback cases.

3

Publish

Release only the stable scope.

4

Learn

Review feedback, handoffs, and missed replies.

5

Add cases

Turn useful feedback into draft tests.

6

Rerun

Check new cases and the old suite together.

7

Publish v1.1

Expand only after the wider scope passes.

The published agent only moves when the cases pass.Feedback becomes reusable test coverage, so each version grows from behavior your team has reviewed.
PRICING

Simple, transparent pricing

One organization price. No per-seat or per-student fees.

SStarter
From$40/mo
500 credits5 team members (unlimited end users)
Popular
PPro
From$150/mo
3,000 credits20 team members (unlimited end users)
BBusiness
From$500/mo
12,000 creditsUnlimited team members & end users
Cancel anytimeFlexible credit top-upsUsage alerts + spending caps
See full plan comparison

Working with teams that need AI to follow real expert judgment.

Professor Ji-Ren Lee portrait
Professor Ji-Ren Lee
Nii School logo
Nii School
ChuanVet logo
ChuanVet
Chengzhi Education Foundation logo
Chengzhi Education Foundation

Build verified service behavior. For customers or your team.

Start with one high-value workflow, define the standards, verify the behavior, then iterate from real conversations.

Customer-facing workflows · Internal standards · Built with quality control

Frequently Asked Questions