CUSTOMER SUPPORTAI customer service for real customer conversations

Build AI customer serviceyou can trust with real customers.

Teach your AI how your best reps answer. Test it with real questions. Then go live across every channel. No code required.

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codeer.ai / customer-supportAPPROVED ANSWER
CustomerMy order arrived damaged. Can I get a replacement before Friday?
Your AI Customer ServiceYes. Your order is within the 14-day replacement window. I can arrange the replacement now. If Friday delivery cannot be confirmed, I will hand this to a support rep before promising a date.
✓ Returns & Replacements v3.4 · 2 references

You know AI can support your customers.But can you trust it?

AI gives great answers sometimes—and wrong ones other times. You cannot review every conversation, and you cannot let something your team has not approved talk to real customers. That's the gap.

SUPPORT SCENARIOS

Handle every support moment with confidence

From product questions to after-sales issues, keep every answer approved, sourced, and ready to hand off.

Answer product questions without guessing

Give customers clear answers about features, compatibility, stock, and policies using only the product information your team has approved.

  • Use the latest approved catalog
  • Ask a follow-up when details are missing
  • Show the source behind each answer
PRODUCT Q&A · WEBSOURCED
CustomerDoes the Pro plan support both LINE and Instagram?
AI Customer ServiceYes. Pro supports up to 5 active channels, so you can connect both LINE and Instagram and still have room for 3 more channels.
✓ Plan comparison · Jul 2026 · 2 references
EASY SETUP

Chat with our Copilot to build your support assistant

Start with your support standards, then add approved knowledge and real conversations.

1

Share your support standards

Tell the Copilot how your best reps answer, what they never promise, and when they hand off.

2

Add knowledge and examples

Upload your product catalog, policies, help articles, and past conversations that show a great answer.

3

Test 50 real questions

Run frequent questions and difficult edge cases. See something off? Tell the Copilot to fix it.

4

Go live across channels

Launch on web, LINE, social messaging, or your existing workflow, then keep improving from real conversations.

Backed by

Headline

Early investors in Mistral AI

Working with teams across education, healthcare, logistics, and specialty retail

QUALITY & CONTROL

See exactly what your AI tells customers— and why

Test common questions and policy exceptions before your assistant speaks to a customer.

Test before answering customers

Run 50 frequent questions, policy exceptions, and difficult cases before your assistant speaks to a customer.

Trace every answer

See which approved article, product record, and support rule shaped every reply.

Fix in plain language

Tell the Copilot what was wrong and how your best rep would answer instead. The update takes effect immediately.

Know when to hand off

Set clear limits, such as refunds over $500 or a second failed delivery, and pass the full context to a person.

Other tools help you build fast but leave you hoping it works. Enterprise platforms give you control but cost a fortune.

Codeer gives you both: build in days with no code, and know exactly what your AI will say.

Pricing

Simple pricing, built for customer support

S

Starter

For small brands trying it out

From
$40/mo
500 credits / month
5 team members
Start free →
Most Popular
P

Pro

For brands ready to support customers around the clock

From
$150/mo
3,000 credits / month
20 team members
Start free →
B

Business

For companies with high-volume, multi-channel support

From
$500/mo
12,000 credits / month
Unlimited members
Start free →
Cancel anytimeFlexible credit top-upsUsage alerts + spending capsAnnual discounts through sales@codeer.ai
FAQ

Questions you may ask before support AI goes live.

How do I make sure the AI answers correctly?
Build your knowledge base, then run real customer questions through the test suite before going live. You can trace every answer back to its source, and tell the Copilot what to fix in plain language.
What if the AI gives a wrong answer?
That is what the test suite is for. Run real scenarios before going live. When you spot something off, tell the Copilot to fix it. Updates take effect immediately. You can also set the AI to hand off to a human when it is unsure.
What customer service channels does it support?
Web, LINE, Facebook Messenger, Instagram, Slack, website widgets, APIs, and webhooks. More integrations are coming soon.
Do I need to write code?
No. You build your AI customer service by chatting with the Copilot in plain language. If you can describe how your best reps answer, you can use Codeer.
Is customer conversation data secure?
Yes. Conversation data belongs to your organization. We do not use it to train models, and you can export or delete it at any time.

Ready to build an AI customer service assistant you can actually trust?

Start free · Build with 100 trial credits · Go live in 1 week

Start free →Book a demo