October 2026 Product Updates
October so far: find conversations by customer, test multi-turn conversations more accurately and keep long-running replies connected.
Find conversations by customer name or email
Search the conversation list by a customer’s name or email. Partial matches work and capitalization doesn’t matter, so part of an address is enough. Results cover all conversations, not just the current page. In workspaces that mask customer identities, search is turned off.
Test multi-turn conversations more accurately
When the reply being tested was generated with earlier messages from the conversation, testers now take those messages into account. Earlier messages are treated as context, not as instructions to the tester. Existing custom testers get this automatically.
Long-running replies stay connected
Replies that take a while — for example, while an agent waits on a slow tool — no longer stop just because nothing new was streamed for a few minutes. The chat stays connected while the reply runs, up to a 10-minute total limit.
Typed inputs for HTTP tools
Set the type of each HTTP tool input, such as number, true/false, object or list, or require a text input to contain valid JSON. Codeer converts compatible values and catches malformed JSON before the request is sent, in live conversations, AI drafts and the Test Suite.