It knows what to answer.
Use approved docs, SOPs, policies, and examples instead of generic AI guesses.
Approved knowledgePRODUCT DETAILS
Deeper examples, tools, and review mechanics.
See where Codeer fits, how expert judgments become reusable standards, and which tools an agent can use inside controlled conversation moments.
WHAT MAKES IT READY
Your agent needs more than a good answer.
Codeer gives each workflow a clear job, a clear standard, and a safe boundary.
It knows what to collect.
Turn vague requests into complete intake, RFQ, booking, or support details.
Structured conversationIt knows when to stop.
Route risky, unclear, or out-of-scope cases to your team with context attached.
Human handoffWHY IT IS RELIABLE
Your standards become repeatable checks.
Review realistic scenarios, approve the right behavior, then publish only the scope that passed.
Pick scenarios
Focus on what matters now
Product inquiries
Returns & refunds
Legal compliance→ Human
Price negotiation
CodeerAI
✓ 3 cases ready
Case 1Return policy for opened items
response ready
Case 2Shipping delay — wants ETA update
response ready
Case 3Wrong item received, wants exchange
response ready
Ready for your judgment
STARTING WORKFLOWS
Start with one repeated conversation your team already handles
You do not need to automate the whole business. Pick a workflow with known answers, known handoffs, and a clear expert standard.
A real conversation
The same question, intake, quote, or support request keeps coming back.
A known standard
Your expert already knows what good answers must include or avoid.
A safe handoff
The agent can stop, collect context, and route exceptions to a person.
Customer workflows
Customer support
"Can I exchange this if I opened it?"
Agent doesAnswers from the return policy and asks only for the missing order details.
Expert standardDo not promise an exception unless the approved policy path applies.
Customer workflows
Sales and RFQ
"Can you quote 500 custom boxes for Japan export?"
Agent doesCollects specs, quantity, timeline, delivery constraints, and compliance needs.
Expert standardSend sales a usable brief, not a vague lead.
Customer workflows
Education
"Can you review my essay before I submit it?"
Agent doesApplies the teacher's rubric, gives feedback, and suggests a revision plan.
Expert standardCoach the student's next step without writing the assignment for them.
Customer workflows
Clinics and services
"My dog has been coughing for three days. Do I need an appointment?"
Agent doesAsks approved triage questions, collects intake, and routes the appointment.
Expert standardEscalate urgent symptoms and attach context for staff.
Team workflows
Internal SOP
"Which refund exception applies when a customer missed travel because of a canceled flight?"
Agent doesWalks the teammate through the approved decision path and escalation point.
Expert standardHelp new teammates follow procedure without inventing policy.
Team workflows
Onboarding assistant
"What should I do when a lead asks for a custom contract term?"
Agent doesShows the decision tree and escalation point.
Expert standardRoute legal or commercial exceptions before the agent gives advice.
Team workflows
Technical troubleshooting
"This machine fails after the second calibration step. What should I check?"
Agent doesFollows the verified diagnostic sequence.
Expert standardStop at the safety boundary and call an expert when the sequence no longer fits.
Answers from approved materialExpert standard attachedHandoff rules definedReviewed before expansion
CONTINUOUS IMPROVEMENT
Every real conversation can become a better standard
Codeer turns expert corrections into reusable cases. Change the model or rebuild the agent later, your standards carry over and stay testable.
1
Capture the scenario
Start with the real customer situations your expert already handles: vague questions, edge cases, risky requests, and moments that need escalation.
"When a customer asks about sizing, we always start with what they're using it for — not the spec sheet."
2
Record the judgment
Your expert decides what the agent must include, avoid, or hand off. That correction becomes a reusable standard, not a one-time prompt tweak.
"That answer was too generic — for Japan exports, always mention JIS compliance first. That's what they care about."
3
Publish only verified scope
Start with scenarios that pass. Route everything else to a human. Every handoff becomes the next case to judge, verify, and safely add to the agent's scope.
Scenario LibraryExpert JudgmentsVerified ScopeHuman Handoff
WHAT AGENTS DO
Handle the repeated work around every conversation
A Codeer agent can answer, collect, search, route, remember, and act, while staying tied to the workflow your team approved.
AnswerAnswer repeated questionsApproved knowledge
Respond from approved product, policy, service, or teaching material.
Use when your team already has a trusted answer and wants the agent to give it consistently.
CollectCollect intake or quote detailsStructured intake
Ask for the specs, symptoms, files, constraints, or preferences your team needs.
Use when the next step needs complete information, not another loose message.
SearchSearch approved docs and SOPsDocs and SOPs
Find the right policy, playbook, product detail, or procedure during the conversation.
Use when the answer depends on your current approved material.
CoordinateBook, route, or hand offBooking and handoff
Move the conversation to the right appointment, teammate, channel, or next step.
Use when the customer is ready to act, or when the agent reaches a boundary.
GuideHelp teammates follow approved guidanceInternal expertise
Turn procedures, rubrics, and decision trees into a teammate-facing assistant.
Use when new teammates need approved guidance without inventing policy.
The difference is control: define when each tool should fire, test those moments, and keep unsupported requests on a human handoff path.